Fraud, Waste, and Abuse

Fraud or abuse is when your insurance number is used to bill for service or supplies you did not receive, didn’t need, or your doctor didn’t order.

Waste includes inaccurate payments for services, excessive spending, or errors that can create a need for extra services.
To report fraud, waste or abuse, call Cigna-HealthSpring Customer Service at

1-800-668-3813 (TTY 711)

8 a.m. – 8 p.m., 7 days a week
Or, call Medicare at 1-800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048.
You can call these numbers for free, 24 hours a day, 7 days a week.