Care Coordination

Cigna-HealthSpring's care coordination program can help you get the medical services and home and community-based services you need.   Your dedicated care coordinator works with your doctors, social workers, and other health care professionals to create a care plan that meets all your medical and social needs.

Health Assessment
In order to help you, we will need to learn more about you.  Shortly after you become a Cigna-HealthSpring CarePlan of Illinois member, we will contact you to ask you questions about your health and lifestyle.  This is called a health assessment.  The assessment will help us determine how care coordination can assist you.  We will complete a health assessment as often as needed, but at least once a year. 


Your Care Plan
Your care plan is a written plan that details needed medical and other services to manage your health care needs. Your care coordinator will work with your providers, other health care professionals and support staff to create and update your care plan.These professionals make up your integrated care team. The integrated care team will help everything run smoothly by bringing together the health care and additional assistance services you need to manage your health. Several times a year, your care coordinator will be in contact with you to check in, review your care plan and make sure you are getting the care you need.