MMAI Frequently Asked Questions (FAQ)

Medicare-Medicaid Alignment Initiative (MMAI)

1. Who is Cigna-HealthSpring?

Cigna-HealthSpring is a health services company based in Nashville, Tennessee. We help people live healthy, active lives through low-cost, easy-to-use health care solutions. Our team has served Medicare and Medicaid beneficiaries in Illinois since 2004. In 2012, Cigna and HealthSpring joined together, combining Cigna’s strength in global health services with HealthSpring’s Medicare and Medicaid experience. Today, we support the Greater Chicago area through philanthropy, community outreach and employment.


2. What does Cigna-HealthSpring offer?

Cigna-HealthSpring offers several products. These include Medicare Advantage, Medicare Prescription Drug coverage, Medicaid and more. We are committed to supporting the doctor-patient relationship. We do this through a team-focused approach and care coordination. In November 2012, Cigna-HealthSpring was chosen to participate in the MMAI program.

3. What is the name of Cigna-HealthSpring’s Medicare-Medicaid Plan (MMP)?
Cigna-HealthSpring CarePlan of Illinois (Medicare-Medicaid Plan).

4. How will members benefit from CarePlan of Illinois?
Cigna-HealthSpring CarePlan of Illinois makes it easier for people who receive both Medicare and Medicaid to receive medical and community-based services through one health plan. This plan will make it easier to manage one’s own health care needs through better care coordination. Under Cigna-HealthSpring CarePlan of Illinois, members will not lose any of their current Medicare or Medicaid benefits, but will receive additional benefits, including: transportation, 24-hour nurse line, over-the-counter monthly allowance, and a care coordinator.

5. How will the Centers for Medicare & Medicaid Services (CMS) and Illinois ensure Medicare-Medicaid enrollees receive quality care under this initiative?

The Illinois MMAI aims to improve quality of care. This will happen through focusing on medical care, long term support services and the overall experience. CMS and the State will monitor the quality of MMPs to ensure members are getting quality care.

 6. What is the service area?

Cigna-HealthSpring CarePlan of Illinois serves Cook, DuPage, Kane, Lake and Will counties.

If you have any questions, please call 1-866-487-4331; TTY toll-free 711, 8am to 8pm, 7 days a week; or email us at and we will respond to your inquiry.