Provider Resources

Provider Manual
Read about covered services, member eligibility and find contact information in the Provider Manual.
Update Your Information
Ensure your office is properly listed in the Cigna-HealthSpring Provider Directory and that your claims payments are sent to the correct address by providing timely, advance notification of demographic. Complete the Provider Information Change Form.
Clinical Practice Guidelines
As part of our commitment to Quality, Cigna-HealthSpring has adopted the national clinical practice guidelines and best practices which can be found here and we encourage providers to use them as clinical tools for decision making.
Prior Authorization List
See the Prior Authorization List effective March 1, 2014
Interpretation Services
Cigna-HealthSpring CarePlan of Illinois provides on-site American Sign Language (ASL) and linguistic interpretation services to our members. If a member needs interpretation services at your doctor’s office, please call us at least 2 business days before the appointment.
Members may call Customer Service at 1-866-487-4331 (TTY 771). Providers may call Provider Services at 1-866-486-6065.

Prior Authorization Forms
Join Our Network
Behavioral Health Authorization Forms and Information
Any authorization issued is for medical necessity only and
not a guarantee of payment. Eligibility is determined at the
time the claim is received and benefits are subject to the
limitations and exclusions of the member’s plan.

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